When you invite a boiler technician into your home, you deserve professionalism, transparency, and respect. These are our service standards — the commitments we make to every customer, on every job, no exceptions.
We publish these standards so you know exactly what to expect — and so you have a benchmark to compare against any other contractor you might consider.
1. On-Time Arrival
Your time is valuable. We respect it.
- We provide a 2-hour arrival window — not 'sometime between 8 and 5'
- We call or text 30 minutes before arrival so you're not waiting by the door
- If we're going to be late (rare), we call with an updated ETA — at least 30 minutes before your window closes
- Emergency calls are dispatched immediately — average response under 4 hours
2. Fixed Written Quotes — Always
No surprises. No bait-and-switch. No 'while I'm here' upselling.
- Every repair quote is in writing before any work begins
- The price we quote is the price you pay — period
- We show you exactly what needs repair and why — with evidence, not opinion
- If we discover additional issues during repair, we stop, show you, re-quote, and get your approval before proceeding
- Diagnostic fee is credited toward repair if you proceed with our quote
3. Clean Work Site
We treat your home like our own.
- Boot covers on before entering — always
- Drop cloths in the work area and the path to your mechanical room
- All debris, old parts, and packaging removed from your property
- Work area wiped down and vacuumed before we leave
- Your mechanical room is cleaner when we leave than when we arrived
4. Full Diagnostic — Every Visit
Every boiler visit includes a complete safety and performance check — not just the specific issue you called about.
- Combustion analysis with calibrated CO/COâ‚‚/Oâ‚‚ analyzer on every visit
- Electronic gas leak detection on all accessible connections
- System pressure, expansion tank, and safety control verification
- Written service report with all readings documented
- Any additional issues found are reported to you — no hidden 'while I was there' charges
5. Permits & Compliance
We handle the paperwork so your installation is fully legal and insurable.
- All gas work is permitted and inspected as required by BC Safety Standards Act
- We pull municipal building permits and coordinate Technical Safety BC inspections
- All installations meet BC Gas Code and manufacturer specifications
- Warranty registration completed within 48 hours of installation
- Documentation package provided: permits, inspection reports, warranty registration, service records
6. Ongoing Support
Our relationship doesn't end when the job is done.
- 1-year labor warranty on all repairs (extendable)
- Manufacturer warranty support — we handle claims so you don't have to deal with the manufacturer
- Annual service reminders before heating season
- 24/7 emergency support for our installation customers
- Same technicians whenever possible — you build a relationship with someone who knows your system
This is not a DIY repair
Combi boilers are gas-fired appliances regulated under the BC Safety Standards Act. Opening the unit, touching the gas valve, or working on the flue without a valid BC gas-fitter licence is both unsafe and illegal. Diagnosing the fault is helpful — fixing it should always be left to a certified technician.
Call 778-909-5731Frequently Asked Questions
Talk to a Licensed Combi Boiler Specialist
Free, no-obligation quotes across Greater Vancouver. CombiBoiler.ca — A division of ROMA Heating Ltd..