GeneralEmergency2025-12-26
When to Call Emergency HVAC Service
Some issues can wait for a scheduled visit; others need immediate response — here's how to tell.
Knowing what counts as an HVAC emergency helps you act fast when needed and avoid unnecessary after-hours charges when not.
True emergencies
No heat in freezing weather, a gas smell, a sounding CO alarm, significant water leaks, sparking or burning electrical smells, and no hot water for vulnerable residents all warrant emergency response.
Can usually wait
Minor noises, a slightly off thermostat, one cold radiator, or routine maintenance can typically be scheduled during normal hours.
Key takeaways
- Gas smell = evacuate, call FortisBC 1-800-663-9911
- CO alarm = leave and call 911
- No heat in deep cold = emergency
- Save our line: 778-909-5731
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